DeNault's Ace Hardware

Message: So glad to have a local expert to repair and replace screen windows. That’s an increasingly lost art.

Message: Ace is still the best place to go for service. Excellent service and advise. No one can beat them! Super nuts and bolts selections.

Message: All I can say is "Wow! " We had six new window screens we needed replaced, not just a roll of mesh and a DIY kit. This particular Ace Hardware store is the best of the best! From start to finish, the entire experience was outstanding. The staff was enthusiastic and welcoming, and Stephen assisted us. We got all six screens replaced the same day and with custom specifications. When we saw the screens, we were amazed at the quality of the job and particularly the tight mider cuts. Turns out, Stephen just so happened to have his own custom screen business for 40 years and really knows his craft! So we had a friendly staff, same-day service and high quality, but the prices were less than half of what another reputable screen company from Carlsbad quoted us. Honestly, the service was so good that I told the staff and I was not a secret shopper and not some VIP but that they treated me like royalty. I highly recommend Denault's Ace Hardware in Carlsbad!

Message: Denault’s has all the items you can’t find at one of the large home improvement stores! Staff is also very helpful with small-appliance problems—when I was trying to take a table fan apart for cleaning but was stopped by an oddly shaped screw, one of the good gentlemen there stuck with me until we found a tool that worked. Super service!

Message: My husband was putting together a new outdoor patio heater and realized we were missing the M6 nuts. We had common company coming to stay with us within a few hours! He ran to Home Depot and they were out of them. I called this Ace hardware store and talked to Stephen. He assured me that they had the ones I needed in stainless so they would not rust. I drove through Friday traffic to get there and met Stephen at the store - he tried each one out with the screw I brought to make sure each one from that drawer fit(! ) so I would have no surprises when I got home. How thoughtful! Five stars not enough to describe my experience! If you want expert help with a project, this is the place to go. Stephen made my life simpler and solved my problem with a smile on his face. The other staff I met at the store were also very customer-focused. I honestly almost never get exemplary customer service anymore but I know I will make the drive back here because I greatly appreciated how valued I was made to feel! Stellar experience. Reasonable prices too.

Message: A helpful associate pro-actively asked if I needed any help finding anything which was great, but it should be noted that this location DOES NOT participate in the Ace Rewards program according to the cashier. Hard to believe but he said they are not tied in and look to do so next year.

Message: Mid-sized hardware store. Considering that, it is well stocked, and has lots of interesting and unique home decorative items. Special emphasis on beach-themed items. They also have automotive items, although I couldn’t find the 5w-20 oil I was looking for. No lumber, as you would expect. Well staffed, and plenty busy. Plenty of parking, and easy access right off the I-5.

Message: Always great service, & everyone is very nice. Choose to support the local hardware store over the big guys. Never been disappointed shopping here.